Privacy Policy

1. Introduction

Crosstalk Mobile LLC ("Crosstalk Mobile," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, subscribe to our services, or interact with us in any way.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and shipping address provided during signup.
• Payment Information: Credit or debit card details (processed securely by Stripe; we do not store full card numbers on our servers).
• Service Information: SIM card EID, activation status, subscription details, and shipping/tracking information.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and access times.
• Communications: Records of correspondence when you contact our support team via email, phone, or text.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, activate, and maintain your wireless service
• To process payments and manage your subscription
• To ship your SIM card and provide delivery updates
• To communicate with you about your account, billing, and service changes
• To respond to your inquiries and provide customer support
• To send service-related notifications (e.g., activation confirmations, shipping updates, payment reminders)
• To detect, prevent, and address fraud or technical issues
• To comply with legal obligations and enforce our Terms of Service

4. Consent to Be Contacted

By subscribing to Crosstalk Mobile services and providing your contact information, you expressly consent to be contacted by Crosstalk Mobile and its authorized representatives through any of the following methods regarding your account, service, and related matters:

• Email: We may send you transactional emails (order confirmations, shipping updates, billing notices, service alerts) and, with your opt-in consent, marketing communications. You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email.
• Text Messages (SMS/MMS): By providing your phone number, you consent to receive text messages from Crosstalk Mobile related to your account and service, including but not limited to: activation updates, shipping notifications, payment reminders, service alerts, and account verification messages. Message and data rates may apply. Message frequency varies. You may opt out of non-essential text messages at any time by replying STOP to any message. Opting out of text messages will not affect essential service communications that may be sent via other channels.
• Phone Calls: We may contact you by telephone at the number you provide regarding your account, service issues, payment matters, or to respond to your inquiries. Calls may be made by Crosstalk Mobile representatives during reasonable business hours.

This consent is not a condition of purchasing our services, except as necessary to provide the service you have requested. You may revoke your consent to receive marketing communications at any time by contacting us at CustomerService@CrosstalkMobile.com. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your account and service.

5. We Do Not Sell Your Information

Crosstalk Mobile does not sell, rent, lease, or trade your personal information to third parties for their marketing purposes. We will never monetize your data by selling it to advertisers, data brokers, or any other third party.

6. Information Sharing

We may share your information only in the following limited circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our business, including:
  • Stripe for payment processing (subject to Stripe's Privacy Policy)
  • SendGrid for email delivery
  • EasyPost / USPS / UPS for shipping and package tracking
  • Our underlying wireless network partner for service provisioning
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing for account credentials
• Restricted access to personal information on a need-to-know basis
• Regular security reviews of our systems and practices

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. After you cancel your subscription, we may retain certain information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes such as maintaining records for tax and accounting requirements.

9. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us recognize your browser and remember certain information. We use:

• Essential Cookies: Required for the website to function properly (e.g., authentication, session management).
• Analytics: We may use basic analytics to understand how visitors use our website so we can improve it.

We do not use cookies for advertising or third-party tracking purposes. You can control cookie settings through your browser preferences.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, active subscriptions).
• Opt-Out: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact us at CustomerService@CrosstalkMobile.com. We will respond to your request within 30 days.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" at the top. For significant changes, we will provide notice via email to the address associated with your account. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

SMS Terms and Conditions

Crosstalk Mobile LLC

Contacts can expect to receive general customer service, reminders and follow-ups, invoices and payments, public service announcements.

You can cancel the SMS service at any time. Simply text "STOP" to the number provided. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to david@crosstalkmobile.com.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

For privacy-related inquiries, please refer to our privacy policy: https://fulfillment.crosstalkmobile.com/privacy.